Privacy Policy

Effective Date: January 2024
Data Controller: Ikshana Management Company Limited
Registered Office: 34 Queensbury Station Parade, Edgware, England, HA8 5NN
Contact: compliance@ikshana.co.uk

 

Introduction

Ikshana is committed to protecting your personal information and respecting your privacy. Whether you're a visitor to our website, a resident or family member, a job applicant, a supplier, or a member of our team, we are transparent about how we collect, use, and protect your data. This Privacy Policy explains how we manage your information in accordance with UK data protection laws.

Scope of This Policy

This policy applies to:

  • Visitors to our website (including form submissions and cookies)

  • Residents and their families

  • Job applicants

  • Staff members and suppliers

It also covers data processed through third-party service providers involved in our operations, including platforms like Google Analytics and Mailchimp.

What Information We Collect

Depending on your relationship with us, we may collect:

  • Contact details (name, email, phone number, address)

  • Demographic details

  • Health and care-related information (for residents and staff)

  • Recruitment details (CVs, qualifications, background checks)

  • Communication records (emails, enquiry forms, feedback)

  • Website usage data via cookies (see below)

How We Use Your Information

Your information is used only for clear and relevant purposes, including:

  • Responding to enquiries and providing information about our services

  • Delivering care services and managing resident care plans

  • Managing employment or contractual relationships

  • Complying with legal and regulatory obligations

  • Improving our website and digital communications

Cookies and Website Usage

We use cookies to improve your experience on our website, understand visitor behaviour, and enable certain functionality. By using our website, you consent to the use of cookies as outlined here. You can control cookie settings in your browser preferences.

Data Sharing

We do not sell your data. Your information may be shared only with:

  • Trusted third-party service providers under strict confidentiality agreements

  • Regulatory bodies or authorities when legally required

  • Healthcare or social care professionals as part of your care

Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. Access is limited to those who need it for legitimate operational or care-related purposes.

Data Retention

We retain personal data only for as long as necessary for the purposes collected, in line with UK statutory guidelines. This includes appropriate retention periods for recruitment records, resident care files, and enquiry correspondence.

Your Rights

Under UK data protection laws, you may have the right to:

  • Access or correct your data

  • Request deletion of your data (where applicable)

  • Object to certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

If you wish to exercise these rights, please contact us at compliance@ikshana.co.uk.

Changes to This Policy : This policy may be updated from time to time. The latest version will always be available on our website.